Refunds & Returns

Our policy lasts 14 days. If 14 days have gone by since you received your Product unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

If you received an item that is in the wrong colour or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.

We can offer you replacements at no additional cost if it falls under below criteria: * Items are faulty – damaged/broken or soiled upon arrival. * We sent wrong item – size, style, colour. * Parcels that are lost in transit. * Measurements are provided in each product’s description to help you decide on your purchase.

Please do not send your purchase back to the manufacturer.

Stolen Packages

"If a package has been successfully delivered to the address provided , tottobag would not be responsible for the reimbursement," "We suggest the consumer file a police report that can be submitted to the delivery company  for reimbursement."

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.  then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns (if applicable)
To return your product, you should email us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items

if you're unable to email us , Feel free to call our customer support

at 00 775-945-8137